Docebo vs Skilljar: How do they compare for customer training?

The main differences between Docebo and Skilljar are in their approaches to course creation and management, pricing, user interface and customization, and integration capabilities. 

In this guide, you’ll find a full comparison between these two leading learning management systems (LMSs) to see how they stack up against each other. 

We’ve included feedback from users with real experience with these platforms to offer an unbiased, in-depth comparison. 

Whether you’re considering a switch from one LMS solution to another or choosing your first LMS, this guide will help inform your decision.

Disclaimer: The information below is accurate as of August 2, 2024. Please note that the solutions(competitors’/softwares’ features) we review may change over time. If you have updates or new features to share, let us know. This helps us keep our content accurate and up-to-date.

Docebo vs. Skilljar: Summary

Both Docebo and Skilljar are equipped with unique LMS features that cater to different aspects of the customer learning experience. 

Docebo excels with its robust, cloud-based platform, offering advanced administrative capabilities, AI-powered personalization, and a wide array of integrations. 

This makes it a favorable option for large enterprises or organizations seeking to enhance customer education and employee training experiences with customizable learning modules.

Skilljar, on the other hand, is recognized for its flexibility and user-friendly interface. 

Its strength lies in partner training and the ability to integrate with external tools for functionalities like email communications. 

Skilljar’s platform is particularly suitable for organizations that prioritize flexibility and are comfortable with using authoring tools and external APIs for specific functionalities.

Here’s a quick comparison to help you decide which platform best suits your organization’s needs:

Let’s go over both tools in more detail. 

We’ll be looking over the pros and cons, features, use cases, and integrations of each of the two online training solutions.

Docebo vs. Skilljar: Pros & cons

When considering Docebo and Skilljar as potential LMSs for your organization, you need to weigh their strengths and weaknesses. 

Based on real user feedback, here’s a quick look at the pros and cons of each platform.

Let’s now look at what users had to say. 

Docebo pros

Here’s what Docebo users liked about the platform:

• “The platform offers many functions: gamification, automatic groups, enrollment rules, a wide variety of notifications, and more.” Adam B.
• “Generally, the system is reasonably easy to use, and there is a wide range of learning resources that allow me to quickly find the information I need to adjust any aspects of the system.” Sam M.
• “It has state-of-the-art user experience and follows all trends within the learning domain. It also connects learners, experts and contributors for a transcending learning experience.” Verified user.
• “Docebo’s greatest strength lies in the vast customization options, both from a data architecture perspective and from a UI/UX perspective.” Verified user in e-learning.
• “Easy to set up, groups and branches features are useful to manage users (internal and external), simple to define the user’s learning journey, accessible anywhere in the world.” Sarah F.

Skilljar pros

Here’s what users like about Skilljar:

• “The ability to tag and group content is my favorite feature because it allows you to show/hide filters based on the catalog page you visit.” Kristin L.
• “The administration is great, and the user experience is one of the better that I’ve seen. We also had a very positive implementation experience.” Verified user.
• “[Offers] flexibility and fully customizable iFrames.” Verified user.
• “It is fairly intuitive once you understand how the course management and the catalog pages work together.” Verified user.
• “I like the ability to grant access to a certain set of users so internal and external users can check on specific user groups.” Verified user.

Comparison point #1: Features

When it comes to customer education and training programs, Docebo and Skilljar stand out as two of the leading learning platforms. 

While both offer unique features, understanding their differences and similarities is key in deciding which education platform best suits your organization’s needs.

Key Docebo features

Docebo’s features focus on delivering a personalized and integrated learning experience, aimed at driving customer success and business outcomes:

• Personalized learning experiences using AI to tailor content to customer needs and skills.
• Enables monetization of online courses, certifications, and subscriptions.
• Integrates with CRMs and other customer success platforms to streamline the learning journey.
• Automated, targeted communication campaigns for activating, onboarding, and engaging learners effectively.
• Robust social learning capabilities for creating user-generated microlearning content and sharing it with team members. 

Key Skilljar features

In contrast, Skilljar emphasizes flexibility, analytics, and integration to support diverse learning needs:

• Robust analytics to measure business impact and track learner progress.
• Enterprise-ready support and security for a global user base.
• Audience-specific portals for different user groups.
• Native analytics and extensive data integration capabilities for comprehensive learner tracking.
• Advanced customization options, including responsive interfaces for mobile learning.

Shared features

Both Docebo and Skilljar share similar features as customer training LMSs:

• Integration with business tools: Both LMSs integrate with CRM and other essential business systems to create an interconnected learning environment.
• Analytics and reporting: Both platforms offer analytics and reporting tools for tracking learner progress and evaluating metrics of content effectiveness.
• Customizable learning experience: Both provide extensive customization options for alignment with brand identity and specific learning needs.
• E-commerce capabilities: Both LMS software systems support the monetization of learning content by offering features for selling courses, certifications, and subscriptions.

Differences in features

While there are overlaps, certain features distinguish Docebo and Skilljar:

• AI-powered personalization vs. Audience-specific portals: Docebo uses AI for tailored learning experiences, while Skilljar focuses on creating specialized learning paths for different audience segments.
• Scalable engagement campaigns vs. Customizable iFrames: Docebo shines in automated, scalable communication campaigns, whereas Skilljar offers more flexibility in course design and interface customization.
• Hyper-personalized learning paths vs. Enterprise-grade support: Docebo offers AI-driven, adaptive learning paths, whereas Skilljar stands out for its robust security and customer support for a global user base.

Comparison point #2: Integrations

Integrations play a crucial role in enhancing the functionality and efficiency of LMSs. 

Both Docebo and Skilljar offer a range of integrations across various categories, enabling them to fit into the existing ecosystem of an organization.

Docebo integrations

Docebo integrates with a variety of tools, facilitating a more comprehensive and efficient learning experience.

Content management

• Box 
• DropBox 
• Google Drive 
• Microsoft Sharepoint 
• OneDrive

Customer experience

• Zendesk

Data & analytics

• Oracle 
• Snowflake 
• Google Analytics 
• MySQL 
• IBM Digital Analytics

E-commerce & payments

• Adyen 
• Shopify 
• Cybersource 
• Zuora
• WooCommerce 
• Expensify 
• Authorize.Net 
• PayPal

E-learning content authoring

• Elucidat

HR & HCM

• ADP Workforce Now 
• Namely 
• BambooHR 
• Workday

Identity & Single Sign-On

• Facebook 
• JumpCloud
• Google Workspace 
• Linkedin 
• Okta
• SAML 2.0 
• OpenID Connect

Marketing

• Eventbrite 
• G2 
• Google Analytics 
• HubSpot 
• MailChimp
• Product Hunt 
• Salesforce 
• Slack
• Twitter 
• Unbounce
• WordPress 
• Marketo

Sales

• Gong
• Intercom 
• Microsoft Dynamics CRM
• NetSuite 
• Veeva CRM 
• Salesforce
• HubSpot CRM

Team productivity

• Confluence
• Dropbox
• Evernote
• GitHub
• Google Drive 
• Jira
• Smartsheet 
• SurveyMonkey 
• Trello, Slack

Video communications

• Adobe Connect
• BlueJeans
• Cisco Webex
• GoTo Meeting 
• GoTo Training 
• GoTo Webinar
• Microsoft Teams 
• Zoom

Skilljar integrations

Skilljar, similarly, offers a wide array of integrations to enhance its training platform.

CRM

Salesforce

Marketing & Sales Process Automation

• Marketo
• Intercom
• Eloqua

Content Management Systems

• WordPress
• Drupal
• Typeform
• iorad
• Brightcove
• Camtasia
• WebEx by Cisco
• Qualtrics

E-commerce & Payment Gateways

• Stripe
• PayPal
• Merchant e-Solutions
• Payflow Pro

Customer Experience

• Zendesk
• Intercom
• Common Room
• Salesforce Community Cloud
• Influitive, Gainsight
• Totango
• Higher Logic
• Salesforce Service Cloud
• Disqus
• inSided

Secure Access & Authentication

• Idaptive
• Clever
• Salesforce – Secure Access
• Auth0
• Facebook Login
• Google Login
• Microsoft Azure
• OneLogin
• Okta

Business Intelligence & Workflows

• Pendo
• Google Analytics
• Amplitude
• Tray.io
• Clicktale
• Mixpanel
• Hotjar
• Segment
• Facebook Pixel
• Google Tag Manager
• Boomi
• Zapier
• Workato

Badges, Testing, & Certification

• Accredible
• Talview
• Skytap
• Skillable
• PSI
• Quizlet
• ProProfs
• ProctorFree
• Orasi
• Kryterion
• Instruqt
• Heropa
• Examity
• Credly
• Caveon
• CloudShare
• Linkedin
• Questionmark

Note: Understanding these integration capabilities is vital in selecting the LMS that best fits your organization’s existing workflow and tech stack.

The bottom line

Choosing between Docebo and Skilljar for your LMS needs comes down to your organization’s specific needs. 

If your organization prioritizes a robust, feature-rich platform with advanced administrative capabilities, AI-powered personalization, and extensive integration options, Docebo might be your best choice. 

It’s particularly well-suited for large enterprises or organizations looking to leverage gamification (avatars, quizzes, awards, etc.) and advanced tracking features to enhance their learning experience and foster retention.

On the other hand, Skilljar is ideal for those who value flexibility and are comfortable integrating with external tools for certain functionalities, like email communications.

Ultimately, both platforms offer distinct benefits, and the choice largely depends on your specific training needs and organizational context. 

To get a clearer understanding of how Docebo can meet your unique requirements, consider booking a demo to explore its capabilities.