Services that set you up for success

Building a powerful learning experience is more than just aesthetics. It’s about creating an engaging experience that aligns with your vision, your brand, and the needs of your users. But what if you don’t have a designer’s touch or the resources on hand to create intuitive learning experiences? That’s where we come in.

Docebo’s Learning Design service pairs you with an experienced design team—from ideation to go live—ensuring your vision is brought to life through an intuitive, beautifully designed interface that supports your business goals, engages your users so they take the right learning paths, and aligns with your brand.

What to expect from this service

• Increased adoption
• Improved learner experience
• Speed to value

You need to monitor learning activities, improve learning efficiency, and view and analyze specific information about courses, users, or training material in your platform. But standard reports aren’t cutting it.

Docebo’s Query Builder Reporting service ensures the creation of a fully customized, automated report (with all the fields you need), in order to facilitate your data analysis or external integration.

What to expect from this service

• Discovery sessions
• Report building
• Delivery and sign-off

Change is constant. At some point, you’ll need to onboard a new administrator—ideally without interrupting the experience for your learners. We can help make the transition seamless and empower your new admin to make their mark on your learning programs.

Docebo’s Staff Transition service ensures seamless transition as the customer is onboarding a new administrator and their team. Docebo will provide the customer’s new administration and support staff with an overview of their existing configuration, dive into areas of opportunity and provide guidance on changes based on the customer’s identified goals.

What to expect from this service

• Smooth transition of ownership
• Continuity of your programs
• Increased learner and admin satisfaction

Meeting the demands of an ever-changing business environment and keeping up with the technology to support it is challenging. You can’t always plan for when you need access to deep learning and technology expertise and support to meet your most critical learning priorities.

Docebo’s Professional Services Hours provides dedicated PS team support to address your most critical learning priorities with our services offering. We’ll be there when you need us to deliver solutions to make you and your learning program a collective success.

What to expect from this service

• Access to dedicated services pros
• Customized, goal-oriented solutions
• Expert guidance and support

To meet business needs, you’re managing a suite of platforms and software that are not integrated. Keeping data synchronized between these products leads to ongoing manual, repetitive, time-consuming tasks that can become overwhelming.

Our experts analyze your API workflows to produce a findings report and strategic plan. We guide you through the setup of the Docebo API app and API configurations to automate your workflows maximizing performance, efficiency, and accuracy of your API integrations and data exchanges with other systems.

What to expect from this service

• Deep analysis of your API workflows
• A strategic plan to enhance your workflows
• Setup, guidance, and troubleshooting

You’ve got big plans for your learning in your organization, and your learning platform is the linchpin. But turning ideas into tangible initiatives requires someone who knows your learning platform—and your business—inside and out. We’ve got a service for that!

Our Technical Account Managers (TAMs) are our most expert technical and strategic team members. They’re with you for the long haul. They partner with you to get to know your business goals and learning objectives to enhance the overall experience and help you get maximum value out of your investment with services like upskilling your resources (so you have your own internal product experts) and ongoing monitoring, support and troubleshooting.

What to expect from this service

• A dedicated Docebo expert
• Development of in-house expertise
• Same-day response times

Docebo’s Instructor-led training (ILT) options are designed to help you put knowledge into action. Public ILT sessions offer immersive, experiential learning led by a live instructor, complete with a participant workbook and access to your own digital training environment. These scheduled sessions are available through Docebo University and are priced per learner.

For organizations seeking more control, Private ILT delivers the same rich experience exclusively for your teams (virtually or onsite) with a fixed cost per course. Need something even more specific? Custom ILT lets you collaborate with Docebo experts to design course content and instructional materials that meet your unique goals, combining flexibility with the full power of personalized learning.

What to expect from this service

• Live, expert-led instruction for real-world use cases
• Skill validation with practical practice
• Flexible payment options, including DU learning credit redemption

Docebo’s Certification and Credentialing Program is designed to recognize and validate the skills of learning professionals who are driving business impact through the Docebo platform. Our flagship Docebo Pro Certification demonstrates a practitioner’s ability to configure, manage, and optimize learning experiences using our powerful AI learning platform. Beyond platform mastery, our program supports continuous education for professionals maintaining industry credentials with the Association for Talent Development (ATD) and Society for Human Resource Management (SHRM), offering opportunities to earn recertification credits. Whether you’re growing your career, building credibility, or staying ahead in the learning and HR industries, Docebo provides the tools and recognition to support your journey.

What to expect from this service

• Ability to earn ATD and/or SHRM credits for attending qualifying webinars or training programs
• Access to the Docebo Pro study guide and practice exam
• Skill validation through on-demand proctored certification exams
• Flexible payment options, including DU learning credit redemption

Docebo’s on-demand learning programs are designed to support continuous growth and just-in-time learning for every learning professional. Whether you’re diving into a new feature or refining your platform strategy, resources like the Docebo Knowledge Base offer practical, searchable guidance, while the Docebo Community connects you with peers and product experts for real-world insight and support, and Docebo University provides structured learning through self-paced courses, role-based paths, access to our DU Live webinars and more. From practical how-to support to expert insights and self-paced learning, everything is designed to help you stay sharp, solve problems faster, and build long-term success.